What should I do if I have not received a purchase completion email?

If you have not received a purchase completion email, it may be due to the following reasons.
Case 1: It may have been delivered to a different folder than the inbox of your email software.
The filtering (automatic sorting) function of your email software may have placed the email into a different folder.
Case 2: The email may have been rejected. 
Please configure your email software to accept emails from @ticket.artizon.museum.
If this does not provide a solution, please use  the contact information to get in touch with us.